Leadership Skills Development Blog: leadership development

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Leadership Skills Development - 10 Tips To Becoming A More Effective Listener

Effective communication is a vital tool for successful leadership. Being able to articulate clearly, to present and share ideas with others is extremely important. All too often listening becomes the poor relation everyone is busy talking but true communication does not take place unless each stake holder is listening activelty too.

Have you ever been in a room which is full of noise, everyone is contributing but no one really hears.

Be an effective listener - 10 strategies to help you.

The first area that we look at is that of Personal Attributes. This is a blend of knowledge, expertise, and competencies, encapsulated in the approach, the behaviour, of the leader. In organisations of all sizes and in all sectors, public and private, these characteristics are key to effective leadership. The essential personal attributes are as follows.

Body language is very important when delivering a speech.

Have you ever seen our great leaders fidget or make unnecessary movements while addressing the nation?

Since you are the center of attention while making the presentation, you should mind every move that you make so as not to bore or distract the people listening to your speech.

So you already have a speech prepared, you know the topic well and you are now standing in front of the audience.

I want to grab your attention to this article on leadership. It not only is interesting, but also has loads about leadership.
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In Part One, I described the Leadership Talk and how it is a much more effective leadership tool than presentations or speeches.

I also described two fundamental premises that the Leadership Talk is based on.

"The miracle power that elevates the few is to be found in their industry, application, and perseverance, under the promptings of a brave determined spirit." - Mark Twain

Many motivational experts like to say that leaders are made, not born. I would argue the exact opposite. I believe we are all natural born leaders, but have been deprogrammed along the way. As children, we were natural leaders - curious and humble, always hungry and thirsty for knowledge, with an incredibly vivid imagination; we knew exactly what we wanted, were persistent and determined in getting what we wanted, and had the ability to motivate, inspire, and influence everyone around us to help us in accomplishing our mission. So why is this so difficult to do as adults? What happened?

As children, over time, we got used to hearing, No, Don't, and Can't. No! Don't do this. Don't do that. You can't do this. You can't do that. No! Many of our parents told us to keep quiet and not disturb the adults by asking silly questions. This pattern continued into high school with our teachers telling us what we could do and couldn't do and what was possible. Then many of us got hit with the big one institutionalized formal education known as college or university.

Unfortunately, the traditional educational system doesn't teach students how to become leaders; it teaches students how to become polite order takers for the corporate world. Instead of learning to become creative, independent, self-reliant, and think for themselves, most people learn how to obey and intelligently follow rules to keep the corporate machine humming.

Developing the Leader in you to live your highest life, then, requires a process of unlearning by self-remembering and self-honoring. Being an effective leader again will require you to be brave and unlock the door to your inner attic, where your childhood dreams lie, going inside to the heart. Based on my over ten years research in the area of human development and leadership, here are ten easy steps you can take to awaken the Leader in you and rekindle your passion for greatness.

1. Humility.
Leadership starts with humility. To be a highly successful leader, you must first humble yourself like a little child and be willing to serve others. Nobody wants to follow someone who is arrogant. Be humble as a child, always curious, always hungry and thirsty for knowledge. For what is excellence but knowledge plus knowledge plus knowledge - always wanting to better yourself, always improving, always growing. When you are humble, you become genuinely interested in people because you want to learn from them. And because you want to learn and grow, you will be a far more effective listener, which is the #1 leadership communication tool. When people sense you are genuinely interested in them, and listening to them, they will naturally be interested in you and listen to what you have to say.

2. SWOT Yourself.
SWOT is an acronym for Strengths, Weaknesses, Opportunities, and Threats. Although it's a strategic management tool taught at Stanford and Harvard Business Schools and used by large multinationals, it can just as effectively be used in your own professional development as a leader. This is a useful key to gain access to self-knowledge, self-remembering, and self-honoring. Start by listing all your Strengths including your accomplishments. Then write down all your Weaknesses and what needs to be improved. Make sure to include any doubts, anxieties, fears, and worries that you may have.

These are the demons and dragons guarding the door to your inner attic. By bringing them to conscious awareness you can begin to slay them. Then proceed by listing all the Opportunities you see available to you for using your strengths. Finally, write down all the Threats or obstacles that are currently blocking you or that you think you will encounter along the way to achieving your dreams.

3. Follow Your Bliss.
Regardless of how busy you are, always take time to do what you love doing. Being an alive and vital person vitalizes others. When you are pursuing your passions, people around you cannot help but feel impassioned by your presence. This will make you a charismatic leader. Whatever it is that you enjoy doing, be it writing, acting, painting, drawing, photography, sports, reading, dancing, networking, or working on entrepreneurial ventures, set aside time every week, ideally two or three hours a day, to pursue these activities. Believe me, you'll find the time. If you were to video tape yourself for a day, you would be shocked to see how much time goes to waste!

4. Dream Big.
If you want to be larger than life, you need a dream that's larger than life. Small dreams won't serve you or anyone else. It takes the same amount of time to dream small than it does to dream big. So be Big and be Bold! Write down your One Biggest Dream. The one that excites you the most. Remember, don't be small and realistic; be bold and unrealistic! Go for the Gold, the Pulitzer, the Nobel, the Oscar, the highest you can possibly achieve in your field. After you ve written down your dream, list every single reason why you CAN achieve your dream instead of worrying about why you can't.

5. Vision.
Without a vision, we perish. If you can't see yourself winning that award and feel the tears of triumph streaming down your face, it's unlikely you will be able to lead yourself or others to victory. Visualize what it would be like accomplishing your dream. See it, smell it, taste it, hear it, feel it in your gut.

6. Perseverance.
Victory belongs to those who want it the most and stay in it the longest. Now that you have a dream, make sure you take consistent action every day. I recommend doing at least 5 things every day that will move you closer to your dream.

7. Honor Your Word.
Every time you break your word, you lose power. Successful leaders keep their word and their promises. You can accumulate all the toys and riches in the world, but you only have one reputation in life. Your word is gold. Honor it.

8. Get a Mentor.
Find yourself a mentor. Preferably someone who has already achieved a high degree of success in your field. Don't be afraid to ask. You've got nothing to lose. Mentors.ca is an excellent mentoring website and a great resource for finding local mentoring programs. They even have a free personal profile you can fill out in order to potentially find you a suitable mentor. In addition to mentors, take time to study autobiographies of great leaders that you admire. Learn everything you can from their lives and model some of their successful behaviors.

9. Be Yourself.
Use your relationships with mentors and your research on great leaders as models or reference points to work from, but never copy or imitate them like a parrot. Everyone has vastly different leadership styles. History books are filled with leaders who are soft-spoken, introverted, and quiet, all the way to the other extreme of being out- spoken, extroverted, and loud, and everything in between.

A quiet and simple Gandhi or a soft-spoken peanut farmer named Jimmy Carter, who became president of the United States and won a Nobel Peace Prize, have been just as effective world leaders as a loud and flamboyant Churchill, or the tough leadership style employed by The Iron Lady, Margaret Thatcher. I admire Hemingway as a writer. But if I copy Hemingway, I'd be a second or third rate Hemingway, at best, instead of a first rate Sharif. Be yourself, your best self, always competing against yourself and bettering yourself, and you will become a first rate YOU instead of a second rate somebody else.

10. Give. Finally, be a giver.
Leaders are givers. By giving, you activate a universal law as sound as gravity life gives to the giver, and takes from the taker. The more you give, the more you get. If you want more love, respect, support, and compassion, give love, give respect, give support, and give compassion. Be a mentor to others. Give back to your community. As a leader, the only way to get what you want, is by helping enough people get what they want first. As Sir Winston Churchill once said, "We make a living by what we get, we make a life by what we give."

Leadership Skill Development - 5 Tips On How To Make Audiences Listen In Rapt Attention

For the rank amateur to the ignorant professional, audiences create the same effect no matter how small they are to a speaker. Fear and anxiety.

From a single person to a crowd as big as the fans in the Super Bowl, speaking in front of a serious listening audience is the true test and baptism of fire.

Despite this, audiences are predictable. Audiences listen to you because they want to learn something from the speaker.

Following this logic, the speaker would do well to follow the strategy of making it informative as well as interesting to listeners to see your speech through till the end.

Here are 5 tips on how you can have the audience listen in rapt attention.

1. Speak according to the listeners’ interests.
It is always a good idea to find out what the crowd you are speaking to is interested in. For example, if you have more teenagers in the crowd, you don’t really want to talk about your subject in a way that bores them, like good education. Other aspects to consider would be the local culture, age, sports, religious inclinations, etc. Talk about what’s important to them, something they can easily relate to without a stretch of imagination.

2. Praise the audience.
Audiences are human too, and each and every one of them has a need to be acknowledged as much as you want to be acknowledged for speaking well in front of them. There is only one requirement for this maxim, that your praise be one hundred percent sincere. Anything less and you’ll have resentment in your hands.

3. Connect with the audience.
Find a common thread that makes the audience relate to you, and you’ll find that the speech will come through really well. Finding a common thread humanizes you and the speech. It makes them want to listen to you because it may in some way be of great benefit to them.

4. Have the audience participate.
Get somebody to come onstage and participate in a demonstration. Ask questions of the audience. Get feedback. Encourage them to walk up to the microphone and give you a piece of their mind. The point is to involve the audience, once more, making it more real to them. Taking them along with you in your experience.

5. Less you, more them.
Play yourself down. Nobody, especially an audience, likes to be lectured to. This will cause resentment that will last a long time. Never feel that you are above them. The better way to think about your audience would be that you care about their welfare. Think of yourself as their best friend, and more often than not, this will hold you in good stead.

Leadership Skill Development Blog

Ask Don't Tell Leadership - How Do I Create Accountability As A Leader?

Dear Coach,
Question: I own and run a company, but my leadership skills are sometimes lacking. My Senior Team refers to me as “Mr. Softy,” because I fail to discipline those who breach company policies. I am having particular difficulty with my VP of Sales. While he does bring in new accounts, he consistently enters them incorrectly and causes all sorts of problems for production staff. My team keeps telling me to “let him have it,” but I am not sure what to say. How do I make him accountable without simply firing or threatening to fire him?

Answer: Congratulations! You are already demonstrating great leadership wisdom by seeking solutions aside from threatening job loss. The accountability you want would never develop from firing or threatening to fire, anyway. Exceptional leaders build accountability and empower their employees by asking them questions. My philosophy of leadership is “ask, don’t tell.” Although you have identified the VP of Sales as causing the current problems, make sure you have all the facts. This could be a great opportunity for you to build accountability – not just in this employee, but in all your employees.

I suggest holding a company-wide meeting, focused on the big picture of how sales orders are processed. Use the situation with the VP of Sales as an example, and ask, “Is this order representative of how this company functions?” Either everyone will agree, or an interesting discussion will ensue between the disagreeing parties. Sometimes, your role as a leader is to stay out of the middle and simply facilitate. The managers of your various departments likely understand the facts better than you do, and it is perfectly ok to admit this. Enter the meeting with an open mind. Even if your employees begin by arguing and finger-pointing, they will eventually work through to the facts. You may need to pepper the conversation with questions, but try not to give answers.

Once the group has pinpointed the actual problem and the individual(s) involved, begin discussing solutions. Ask simply, “How would you like to solve this?” Even if you have solutions in mind, great leadership requires you to trust others to develop their own answers. Given this is the first time you have undergone this process, I suggest you stay in the meeting. Continue to only ask questions, and if asked your opinion, refrain from giving it.

Remind your managers that you trust them to run their departments and make money for your company, so surely you trust them to solve issues, such as this one. Initially, this entire process may be extremely time-consuming and frustrating for everyone involved. Be confident that you are moving in the right direction! Your employees will soon become more energized as they feel empowered, and the time will prove well worthwhile. By the end of this process, you too will find your power and realize you built accountability by merely asking questions. Remember: Ask, don’t tell.

A Good Leader Knows The Team’s Colours

Leadership can be a very challenging task. As leaders we don’t always get to choose who is on our team. In fact very often a leader inherits a team, of which most of the members have been there far longer than the leader, and may even know more about the work than the leader. Whatever the situation, one of the responsibilities of a leader is to motivate the team to all work together towards the common goal. This can be a daunting challenge. So often the team is comprised of very diverse members, each with their own strengths, weaknesses, and work styles. The team dynamics are also often complicated by internal disagreements and personal conflicts. The leader, not only has work with this group of people, but also needs to achieve the results expected by their superiors.

Leaders can greatly benefit by being able to identify the types of personality characteristics of team members. By understanding the basic personality types, the leader can use individual strengths of members for the good of the team, as well as assign tasks that individual team member’s naturally excel in. A leader can also learn to communicate in a way that is motivating, by taking into account the needs, values and working preferences of different team members.

A good leader will see the greatest results by working and utilizing the strengths and working style characteristics of the personalities on the team. By correctly positioning the individual member strengths and compensating for weaknesses, the leader can bring the team into a productive balance and harmony.

A brief overview of the different values and working styles of the four main personality types demonstrates the importance of this knowledge being part of the successful leadership toolbox. The four types of personality will be described using the colours Gold, Blue, Green and Orange.

The strong Gold employee takes work and responsibility very seriously. Gold personalities want to contribute, be part of the team, and to be successful and productive. They respond well to recognition, rewards and incentives. However Gold team members need well defined responsibilities and structure, firm expectations and timelines as well as being reassured from authority that they are on the right track.

The strong Blue personality needs an open, social atmosphere to be able work well. Relationships are very important for them, and they need the freedom to be able to nurture relationships with coworkers, customers and employers.. Conflict and intense competition are painful for a strong Blue, but they will thrive in a positive, creative, service orientated atmosphere.

A strong Green personality is more noted for expertise rather than people skills. They are excellent working with facts, data, research and analytical projects. Greens shine in their ability for designing, understanding complex systems and strategy. Facts are of utmost importance for the Green, but they have a weakness for routine follow through and are somewhat insensitive in social interactions.

Orange team members are noticeable by their energy, skill and creativity. A key factor for an Orange is the freedom to be able to use their skills and abilities. If there is too much structure, or their boss is very authoritarian, the orange personality feels blocked and does not function well. Orange personalities like people and work well in a spirit of teamwork, competition and camaraderie. They are action orientated, though and become impatient with prolonged talking and detailed administrative tasks.

A leader, by knowing the colours of his team, can use this knowledge to blend the team members into a unified, well coordinated picture poised for success. By facilitating each team member to function in their areas of natural strength and motivating them by communicating in a way that inspires harmony and team work, the leader is well on the way to achieving extraordinary results.