Question: I am a sales manager for a business services firm in New Jersey. I am responsible for all new business revenue for my company and I have 5 sales people that work for me. Of the 5 sales people only one is a star performer. The issue I am having is he breaks all the rules and creates really bad relationships with all the other people in the company. I am on the senior team and the rest of them are angry that this keeps happening. While I don't like to hear the comments from the senior team, I am aware that I cannot make my numbers goals and the company can't make there's for the year without him. What do I do?
Showing posts with label leadership. Show all posts
Showing posts with label leadership. Show all posts
Leadership - 10 Tips To Effective Listening
Effective communication is a vital tool for successful leadership. Being able to articulate clearly, to present and share ideas with others is extremely important. All too often listening becomes the poor relation everyone is busy talking but true communication does not take place unless each stake holder is listening activelty too.
Have you ever been in a room which is full of noise, everyone is contributing but no one really hears.
Be an effective listener - 10 strategies to help you.
Have you ever been in a room which is full of noise, everyone is contributing but no one really hears.
Be an effective listener - 10 strategies to help you.
Effective Leadership For 21st Century Organisations
Traditional leadership
Traditional leadership styles from the 19th and 20th Centuries tended to involve strict hierarchies, superiority, winners and losers. To lead, people felt the need to prove they are better than everyone else. Leadership was about “power” and its abuse, loneliness and affectations. In the latter part of the 20th Century, there was a gradual decline in hierarchies which is evermore the case in the first decade of the 21st Century.
Traditional leadership styles from the 19th and 20th Centuries tended to involve strict hierarchies, superiority, winners and losers. To lead, people felt the need to prove they are better than everyone else. Leadership was about “power” and its abuse, loneliness and affectations. In the latter part of the 20th Century, there was a gradual decline in hierarchies which is evermore the case in the first decade of the 21st Century.
Leadership Skills Development Blog
Leadership skills development is a must to be a good leader. Do you really want to be a leader? Do you know how to be a leader? Learning the basics is easy. Learn how to be a true leader by reading my blog and applying what you have learned immediately in your regular routine or daily life.I love being a leader in big projects and seeing the results of my leadership skills when the project is done. I work in Retail Management since I was 22 years old and for me it's a passion to be a leader.
Leadership Skills Development - 10 Tips To Becoming A More Effective Listener
Effective communication is a vital tool for successful leadership. Being able to articulate clearly, to present and share ideas with others is extremely important. All too often listening becomes the poor relation everyone is busy talking but true communication does not take place unless each stake holder is listening activelty too.
Have you ever been in a room which is full of noise, everyone is contributing but no one really hears.
Be an effective listener - 10 strategies to help you.
Have you ever been in a room which is full of noise, everyone is contributing but no one really hears.
Be an effective listener - 10 strategies to help you.
Leadership Skills - How To Conquer Your Fear
What really keeps you from living your dreams?
What problem is most dominant in peoples lives?
The answer is: FEAR!
People live every day in fear. Fear of losing their wealth, fear of losing their loved ones, fear of making the wrong decisions, fear of being themselves, fear of growing up, fear of making a commitment. The list goes on and on.
What problem is most dominant in peoples lives?
The answer is: FEAR!
People live every day in fear. Fear of losing their wealth, fear of losing their loved ones, fear of making the wrong decisions, fear of being themselves, fear of growing up, fear of making a commitment. The list goes on and on.
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Developing Leadership Skills
The first area that we look at is that of Personal Attributes. This is a blend of knowledge, expertise, and competencies, encapsulated in the approach, the behaviour, of the leader. In organisations of all sizes and in all sectors, public and private, these characteristics are key to effective leadership. The essential personal attributes are as follows.
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HND,
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leadership development,
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management,
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Can Leadership Help Your Career?
I want to grab your attention to this article on leadership. It not only is interesting, but also has loads about leadership.
.
In Part One, I described the Leadership Talk and how it is a much more effective leadership tool than presentations or speeches.
I also described two fundamental premises that the Leadership Talk is based on.
.
In Part One, I described the Leadership Talk and how it is a much more effective leadership tool than presentations or speeches.
I also described two fundamental premises that the Leadership Talk is based on.
Blueprint For Leadership - 3 Tips On How To Be A Better Leader
Here is a description of what people want in a leader. How do you compare?
If you were to build a house, you would begin with a blueprint. This blueprint proves useful because it contains more than directions on how to build a house. It also describes the finished house.
So, what does this have to do with leadership?
If you were to build a house, you would begin with a blueprint. This blueprint proves useful because it contains more than directions on how to build a house. It also describes the finished house.
So, what does this have to do with leadership?
Labels:
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leadership,
motivation,
questions,
respect,
time management,
trust,
winning trust
Best Excellence Award For A Leadership Development Program
The focus of Cargill’s leadership development program is to provide new and aspiring leaders with the skills required to confront the challenges and opportunities that a leadership role entails.
Why do organizations come together every year at the Excellence Fair held by the Professional Association for Computer Training?
It is because something worked well for an organization and valuable information needs to be shared. This year at the 2005 Excellence Fair it was Cargill, the international food provider (located in over 59 countries), that was recognized for their Transition into Leadership curriculum that helps employees transition into leadership roles.
So, what is it about Cargill’s leadership curriculum that has led to such great success? It began when Cargill recognized that great team members also make great leaders. But, the insights, skills, and vision needed to be an effective leader must be developed, practiced, and learned over time.
As such, the focus of Cargill’s leadership development program is to provide new and aspiring leaders with the skills required to confront the challenges and opportunities that a leadership role entails. In the program, aspiring and new leaders learn how to guide, empower, and assist the efforts of others towards greater success. These newly developed leaders are instructed on how to lead people, make a difference in their work, and fulfill leadership expectations.
So how is this leadership development program different from all of the others? This program provides new leaders with the key tools for leading effectively, while at the same time making the program specific to the development needs of each attendee. Most programs on the market do not focus on the transformation process aspiring leaders must go through to maximize their effectiveness.
The Transition into Leadership curriculum was designed to:
Cargill’s leadership development program places great importance on their employees and know that they are the key part of a successful future. As a result they seek the best programs in order to create development opportunities for their employees and leaders around the world.
Cargill selected CMOE to partner with them in the development and implementation of the Transition into Leadership program. At the Center for Management and Organization Effectiveness we have been helping Cargill to create, develop and implement their Transition into Leadership program and fulfill a variety of training needs.
The past 27 years CMOE has been instrumental in designing leadership development programs for multinational organizations. We help our clients improve the leaders of today and help create the leaders of tomorrow.
Why do organizations come together every year at the Excellence Fair held by the Professional Association for Computer Training?
It is because something worked well for an organization and valuable information needs to be shared. This year at the 2005 Excellence Fair it was Cargill, the international food provider (located in over 59 countries), that was recognized for their Transition into Leadership curriculum that helps employees transition into leadership roles.
So, what is it about Cargill’s leadership curriculum that has led to such great success? It began when Cargill recognized that great team members also make great leaders. But, the insights, skills, and vision needed to be an effective leader must be developed, practiced, and learned over time.
As such, the focus of Cargill’s leadership development program is to provide new and aspiring leaders with the skills required to confront the challenges and opportunities that a leadership role entails. In the program, aspiring and new leaders learn how to guide, empower, and assist the efforts of others towards greater success. These newly developed leaders are instructed on how to lead people, make a difference in their work, and fulfill leadership expectations.
So how is this leadership development program different from all of the others? This program provides new leaders with the key tools for leading effectively, while at the same time making the program specific to the development needs of each attendee. Most programs on the market do not focus on the transformation process aspiring leaders must go through to maximize their effectiveness.
The Transition into Leadership curriculum was designed to:
- Introduce the best ideas and practices in leadership today
- Identify the significant differences between leadership and management
- Determine the participants own leadership strengths and areas for improvement
- Develop and practice sound leadership skills and abilities
- Learn “best practices” through close affiliation with other Cargill leaders
- Communicate effectively and reinforce, mission, goals, and vision
- Take accountability for business results and team member development
- Embrace change and challenge the comfort zone of team members
Cargill’s leadership development program places great importance on their employees and know that they are the key part of a successful future. As a result they seek the best programs in order to create development opportunities for their employees and leaders around the world.
Cargill selected CMOE to partner with them in the development and implementation of the Transition into Leadership program. At the Center for Management and Organization Effectiveness we have been helping Cargill to create, develop and implement their Transition into Leadership program and fulfill a variety of training needs.
The past 27 years CMOE has been instrumental in designing leadership development programs for multinational organizations. We help our clients improve the leaders of today and help create the leaders of tomorrow.
How To Awaken The Leader In You - 10 Easy Steps To Developing Your Leadership Skills
"The miracle power that elevates the few is to be found in their industry, application, and perseverance, under the promptings of a brave determined spirit." - Mark Twain
Many motivational experts like to say that leaders are made, not born. I would argue the exact opposite. I believe we are all natural born leaders, but have been deprogrammed along the way. As children, we were natural leaders - curious and humble, always hungry and thirsty for knowledge, with an incredibly vivid imagination; we knew exactly what we wanted, were persistent and determined in getting what we wanted, and had the ability to motivate, inspire, and influence everyone around us to help us in accomplishing our mission. So why is this so difficult to do as adults? What happened?
As children, over time, we got used to hearing, No, Don't, and Can't. No! Don't do this. Don't do that. You can't do this. You can't do that. No! Many of our parents told us to keep quiet and not disturb the adults by asking silly questions. This pattern continued into high school with our teachers telling us what we could do and couldn't do and what was possible. Then many of us got hit with the big one institutionalized formal education known as college or university.
Unfortunately, the traditional educational system doesn't teach students how to become leaders; it teaches students how to become polite order takers for the corporate world. Instead of learning to become creative, independent, self-reliant, and think for themselves, most people learn how to obey and intelligently follow rules to keep the corporate machine humming.
Developing the Leader in you to live your highest life, then, requires a process of unlearning by self-remembering and self-honoring. Being an effective leader again will require you to be brave and unlock the door to your inner attic, where your childhood dreams lie, going inside to the heart. Based on my over ten years research in the area of human development and leadership, here are ten easy steps you can take to awaken the Leader in you and rekindle your passion for greatness.
1. Humility.
Leadership starts with humility. To be a highly successful leader, you must first humble yourself like a little child and be willing to serve others. Nobody wants to follow someone who is arrogant. Be humble as a child, always curious, always hungry and thirsty for knowledge. For what is excellence but knowledge plus knowledge plus knowledge - always wanting to better yourself, always improving, always growing. When you are humble, you become genuinely interested in people because you want to learn from them. And because you want to learn and grow, you will be a far more effective listener, which is the #1 leadership communication tool. When people sense you are genuinely interested in them, and listening to them, they will naturally be interested in you and listen to what you have to say.
2. SWOT Yourself.
SWOT is an acronym for Strengths, Weaknesses, Opportunities, and Threats. Although it's a strategic management tool taught at Stanford and Harvard Business Schools and used by large multinationals, it can just as effectively be used in your own professional development as a leader. This is a useful key to gain access to self-knowledge, self-remembering, and self-honoring. Start by listing all your Strengths including your accomplishments. Then write down all your Weaknesses and what needs to be improved. Make sure to include any doubts, anxieties, fears, and worries that you may have.
These are the demons and dragons guarding the door to your inner attic. By bringing them to conscious awareness you can begin to slay them. Then proceed by listing all the Opportunities you see available to you for using your strengths. Finally, write down all the Threats or obstacles that are currently blocking you or that you think you will encounter along the way to achieving your dreams.
3. Follow Your Bliss.
Regardless of how busy you are, always take time to do what you love doing. Being an alive and vital person vitalizes others. When you are pursuing your passions, people around you cannot help but feel impassioned by your presence. This will make you a charismatic leader. Whatever it is that you enjoy doing, be it writing, acting, painting, drawing, photography, sports, reading, dancing, networking, or working on entrepreneurial ventures, set aside time every week, ideally two or three hours a day, to pursue these activities. Believe me, you'll find the time. If you were to video tape yourself for a day, you would be shocked to see how much time goes to waste!
4. Dream Big.
If you want to be larger than life, you need a dream that's larger than life. Small dreams won't serve you or anyone else. It takes the same amount of time to dream small than it does to dream big. So be Big and be Bold! Write down your One Biggest Dream. The one that excites you the most. Remember, don't be small and realistic; be bold and unrealistic! Go for the Gold, the Pulitzer, the Nobel, the Oscar, the highest you can possibly achieve in your field. After you ve written down your dream, list every single reason why you CAN achieve your dream instead of worrying about why you can't.
5. Vision.
Without a vision, we perish. If you can't see yourself winning that award and feel the tears of triumph streaming down your face, it's unlikely you will be able to lead yourself or others to victory. Visualize what it would be like accomplishing your dream. See it, smell it, taste it, hear it, feel it in your gut.
6. Perseverance.
Victory belongs to those who want it the most and stay in it the longest. Now that you have a dream, make sure you take consistent action every day. I recommend doing at least 5 things every day that will move you closer to your dream.
7. Honor Your Word.
Every time you break your word, you lose power. Successful leaders keep their word and their promises. You can accumulate all the toys and riches in the world, but you only have one reputation in life. Your word is gold. Honor it.
8. Get a Mentor.
Find yourself a mentor. Preferably someone who has already achieved a high degree of success in your field. Don't be afraid to ask. You've got nothing to lose. Mentors.ca is an excellent mentoring website and a great resource for finding local mentoring programs. They even have a free personal profile you can fill out in order to potentially find you a suitable mentor. In addition to mentors, take time to study autobiographies of great leaders that you admire. Learn everything you can from their lives and model some of their successful behaviors.
9. Be Yourself.
Use your relationships with mentors and your research on great leaders as models or reference points to work from, but never copy or imitate them like a parrot. Everyone has vastly different leadership styles. History books are filled with leaders who are soft-spoken, introverted, and quiet, all the way to the other extreme of being out- spoken, extroverted, and loud, and everything in between.
A quiet and simple Gandhi or a soft-spoken peanut farmer named Jimmy Carter, who became president of the United States and won a Nobel Peace Prize, have been just as effective world leaders as a loud and flamboyant Churchill, or the tough leadership style employed by The Iron Lady, Margaret Thatcher. I admire Hemingway as a writer. But if I copy Hemingway, I'd be a second or third rate Hemingway, at best, instead of a first rate Sharif. Be yourself, your best self, always competing against yourself and bettering yourself, and you will become a first rate YOU instead of a second rate somebody else.
10. Give. Finally, be a giver.
Leaders are givers. By giving, you activate a universal law as sound as gravity life gives to the giver, and takes from the taker. The more you give, the more you get. If you want more love, respect, support, and compassion, give love, give respect, give support, and give compassion. Be a mentor to others. Give back to your community. As a leader, the only way to get what you want, is by helping enough people get what they want first. As Sir Winston Churchill once said, "We make a living by what we get, we make a life by what we give."
Many motivational experts like to say that leaders are made, not born. I would argue the exact opposite. I believe we are all natural born leaders, but have been deprogrammed along the way. As children, we were natural leaders - curious and humble, always hungry and thirsty for knowledge, with an incredibly vivid imagination; we knew exactly what we wanted, were persistent and determined in getting what we wanted, and had the ability to motivate, inspire, and influence everyone around us to help us in accomplishing our mission. So why is this so difficult to do as adults? What happened?
As children, over time, we got used to hearing, No, Don't, and Can't. No! Don't do this. Don't do that. You can't do this. You can't do that. No! Many of our parents told us to keep quiet and not disturb the adults by asking silly questions. This pattern continued into high school with our teachers telling us what we could do and couldn't do and what was possible. Then many of us got hit with the big one institutionalized formal education known as college or university.
Unfortunately, the traditional educational system doesn't teach students how to become leaders; it teaches students how to become polite order takers for the corporate world. Instead of learning to become creative, independent, self-reliant, and think for themselves, most people learn how to obey and intelligently follow rules to keep the corporate machine humming.
Developing the Leader in you to live your highest life, then, requires a process of unlearning by self-remembering and self-honoring. Being an effective leader again will require you to be brave and unlock the door to your inner attic, where your childhood dreams lie, going inside to the heart. Based on my over ten years research in the area of human development and leadership, here are ten easy steps you can take to awaken the Leader in you and rekindle your passion for greatness.
1. Humility.
Leadership starts with humility. To be a highly successful leader, you must first humble yourself like a little child and be willing to serve others. Nobody wants to follow someone who is arrogant. Be humble as a child, always curious, always hungry and thirsty for knowledge. For what is excellence but knowledge plus knowledge plus knowledge - always wanting to better yourself, always improving, always growing. When you are humble, you become genuinely interested in people because you want to learn from them. And because you want to learn and grow, you will be a far more effective listener, which is the #1 leadership communication tool. When people sense you are genuinely interested in them, and listening to them, they will naturally be interested in you and listen to what you have to say.
2. SWOT Yourself.
SWOT is an acronym for Strengths, Weaknesses, Opportunities, and Threats. Although it's a strategic management tool taught at Stanford and Harvard Business Schools and used by large multinationals, it can just as effectively be used in your own professional development as a leader. This is a useful key to gain access to self-knowledge, self-remembering, and self-honoring. Start by listing all your Strengths including your accomplishments. Then write down all your Weaknesses and what needs to be improved. Make sure to include any doubts, anxieties, fears, and worries that you may have.
These are the demons and dragons guarding the door to your inner attic. By bringing them to conscious awareness you can begin to slay them. Then proceed by listing all the Opportunities you see available to you for using your strengths. Finally, write down all the Threats or obstacles that are currently blocking you or that you think you will encounter along the way to achieving your dreams.
3. Follow Your Bliss.
Regardless of how busy you are, always take time to do what you love doing. Being an alive and vital person vitalizes others. When you are pursuing your passions, people around you cannot help but feel impassioned by your presence. This will make you a charismatic leader. Whatever it is that you enjoy doing, be it writing, acting, painting, drawing, photography, sports, reading, dancing, networking, or working on entrepreneurial ventures, set aside time every week, ideally two or three hours a day, to pursue these activities. Believe me, you'll find the time. If you were to video tape yourself for a day, you would be shocked to see how much time goes to waste!
4. Dream Big.
If you want to be larger than life, you need a dream that's larger than life. Small dreams won't serve you or anyone else. It takes the same amount of time to dream small than it does to dream big. So be Big and be Bold! Write down your One Biggest Dream. The one that excites you the most. Remember, don't be small and realistic; be bold and unrealistic! Go for the Gold, the Pulitzer, the Nobel, the Oscar, the highest you can possibly achieve in your field. After you ve written down your dream, list every single reason why you CAN achieve your dream instead of worrying about why you can't.
5. Vision.
Without a vision, we perish. If you can't see yourself winning that award and feel the tears of triumph streaming down your face, it's unlikely you will be able to lead yourself or others to victory. Visualize what it would be like accomplishing your dream. See it, smell it, taste it, hear it, feel it in your gut.
6. Perseverance.
Victory belongs to those who want it the most and stay in it the longest. Now that you have a dream, make sure you take consistent action every day. I recommend doing at least 5 things every day that will move you closer to your dream.
7. Honor Your Word.
Every time you break your word, you lose power. Successful leaders keep their word and their promises. You can accumulate all the toys and riches in the world, but you only have one reputation in life. Your word is gold. Honor it.
8. Get a Mentor.
Find yourself a mentor. Preferably someone who has already achieved a high degree of success in your field. Don't be afraid to ask. You've got nothing to lose. Mentors.ca is an excellent mentoring website and a great resource for finding local mentoring programs. They even have a free personal profile you can fill out in order to potentially find you a suitable mentor. In addition to mentors, take time to study autobiographies of great leaders that you admire. Learn everything you can from their lives and model some of their successful behaviors.
9. Be Yourself.
Use your relationships with mentors and your research on great leaders as models or reference points to work from, but never copy or imitate them like a parrot. Everyone has vastly different leadership styles. History books are filled with leaders who are soft-spoken, introverted, and quiet, all the way to the other extreme of being out- spoken, extroverted, and loud, and everything in between.
A quiet and simple Gandhi or a soft-spoken peanut farmer named Jimmy Carter, who became president of the United States and won a Nobel Peace Prize, have been just as effective world leaders as a loud and flamboyant Churchill, or the tough leadership style employed by The Iron Lady, Margaret Thatcher. I admire Hemingway as a writer. But if I copy Hemingway, I'd be a second or third rate Hemingway, at best, instead of a first rate Sharif. Be yourself, your best self, always competing against yourself and bettering yourself, and you will become a first rate YOU instead of a second rate somebody else.
10. Give. Finally, be a giver.
Leaders are givers. By giving, you activate a universal law as sound as gravity life gives to the giver, and takes from the taker. The more you give, the more you get. If you want more love, respect, support, and compassion, give love, give respect, give support, and give compassion. Be a mentor to others. Give back to your community. As a leader, the only way to get what you want, is by helping enough people get what they want first. As Sir Winston Churchill once said, "We make a living by what we get, we make a life by what we give."
Ask Don't Tell Leadership - What If I Lose Control Of My Staff As A Leader?
Question: I am a sales manager for a business services firm in Minneapolis. I am responsible for all new business revenue for my company and I have 5 sales people that work for me. Of the 5 sales people only one is a star performer. The issue I am having is he breaks all the rules and creates really bad relationships with all the other people in the company. I am on the senior team and the rest of them are angry that this keeps happening. While I don't like to hear the comments from the senior team, I am aware that I cannot make my numbers goals and the company can't make there's for the year without him. What do I do?
Answer: I call this a terrorist! A terrorist is someone who knows what they have on you and they use it to hold you and everyone else in the company hostage to their behavior. I like to take my clients through an exercise of understanding the Goal, Position, and Strategy Questions to determine what actions need to be done.
The first question I ask is, "What is the goal around the problem?" This is to ensure that we are aiming at the right issue. What I invite my clients to do is to first reflect on the organization's overall goal. Then link that to the current situation. This way what ever you do, you will be in total alignment with what is best for the business overall.
In this situation you have identified the fact that in order to make your business unit's goals and the company's, you need this employee. That is a big step and oftentimes leaders become so emotionally charged by such situations they act before they consider the goals and objectives of the company or the department. I commend you for your forethought. Typically leaders who do this are considered high in emotional intelligence. This has been shown to be one of the key components in assessing one's long term success in their career.
The next step is to understand the position you and your company are in. Elevate to 50,000 foot level to see the whole situation. Go beyond yourself and ask, "How did this begin to happen? Sometimes we might find the root cause built into the culture of the organization. Is this type of behavior is tolerated here?
In the case of Enron when the CEO learned that two of the traders were stealing from the company he did nothing and then soon after said, 'keep making us money.' What they were stealing was minor compared to what they were making the company. He knew that if he took action, he would stop his revenue machine that he needed because it was his end goal. It also gave permission to the others that if they were that good at making money for the company they could steal from the company as well. It was the outcome they got, should not have been a surprise. This is the extreme case of the terrorist working for the company - and it was exaggerated by a lack of moral compass by the leadership. In the case you present, it is apparent that this behavior is contrary to what the leadership tolerates is searching for from a behavior.
Once you go up to the 50,000 foot level and see if the company has had complicity in the situation, then it is good to come down to 10,000 foot perspective and see if "you" have complicity in the situation. To be frank, and I hate doing this in a column where I can't ask qualifying questions, but it is hard to imagine that you did not allow this to happen. It is not about absolving the terrorist from his behavior because that is wrong, however, if you had stopped the behavior cold, this would never have happened. I say this because the solution, whatever one you choose, will need to involve your being mentored or coached into creating boundaries for your team. Without these boundaries you will be faced with this issue again.
The third part of our position investigation is to go to ground level – the situation itself. When we find ourselves in this type of situation with an employee we only have two choices, we can either fire or teach. If an employee makes a mistake, it is because we did not teach them correctly or because they are not capable to do the function. Ask three questions to determine what choice to make. The first, is the employee capable of learning? Secondly, does the organization or I have the time and resources available to train this employee? Lastly, is this employee motivated to learn and change? If you answer anyone of of these questions is NO, the decision is chosen, you need to let this person go. The decision is, as Donald Trump would say, You're Fired!
It is unclear from your description if the employee has the capacity to change behavior, so I will assume that he is rather good at what he does for your organization and likely has the ability to change. It is clear that for your number one producer you should have the resources and time to help him come into alignment with the company. The bigger issue is that of motivation. Often times a terrorist does not feel the threat of what can happen to them if they don't start falling in to line. They have become fat, and happy and arrogant! This arrogance is what blocks their ability to realize that they need to change. The company has reached a point where it can no longer tolerate this kind of behavior.
Unlike Donald's TV Drama we live in the real world, and just letting him go is not a great first choice given the company's dependence on his revenue.
In almost all other circumstances the move would surely be to fire, but because this employee mean so much to the organizations health as far as revenue.
The last part of understanding our position is to understand whose decision is it to make, and what needs to be done. If the consequences of your actions will compromise the strategic direction of the company, I would invite you to consider involving the senior team and that the responsibility is yours to deal with it, and the final decision may actually be the team's or the CEO's call, given its importance to the organization.
This is truly a strategic decision then, it is not simply letting one person go, it is letting many people go, if one presumes in a service firm, lower revenue means fewer employees needed to service the customers.
At this point I would coach you to have a conversation with your CEO and the rest of the strategic team and tell them the steps that you are considering and ask these strategic questions: At what point as an organization are we willing to take a principled stance on the issue over that of revenue? Are we clear what the outcome of this will be to our other employees? Will we need to do cost cutting to compensate for this move? What will the industry see from losing our most talented sales person? Will he go work for our competition? What impact will that have on your company? By working through these strategic issues as an organization and lifting this issue to its proper place the senior team - you will be aligning everyone to be part of the process and stop complaining about it.
By going through these questions the conclusion you may arrive at the end of this process is that you use a three pronged approach to dealing with this situation. Executing three plans simultaneously.
Plan "A" You will need to continue coaching the employee towards the behavior that is in alignment with the firm’s values, beliefs, and rules.
Plan "B", at the same time I would highly recommend moving the rest of the sales team to a higher level to loose your dependence on this terrorist, and operationalize Plan "C" and start the recruiting process for the possible if not probable replacement of the employee.
It is important that the others on the senior team and your sales team know that you are coaching this employee in these areas of behavior and that it is not sitting OK with you. But no more information than that - it is inappropriate to say more than that in a public setting. It will build your credibility as a leader and not allow one persons behavior sink the culture the company wants to build.
Answer: I call this a terrorist! A terrorist is someone who knows what they have on you and they use it to hold you and everyone else in the company hostage to their behavior. I like to take my clients through an exercise of understanding the Goal, Position, and Strategy Questions to determine what actions need to be done.
The first question I ask is, "What is the goal around the problem?" This is to ensure that we are aiming at the right issue. What I invite my clients to do is to first reflect on the organization's overall goal. Then link that to the current situation. This way what ever you do, you will be in total alignment with what is best for the business overall.
In this situation you have identified the fact that in order to make your business unit's goals and the company's, you need this employee. That is a big step and oftentimes leaders become so emotionally charged by such situations they act before they consider the goals and objectives of the company or the department. I commend you for your forethought. Typically leaders who do this are considered high in emotional intelligence. This has been shown to be one of the key components in assessing one's long term success in their career.
The next step is to understand the position you and your company are in. Elevate to 50,000 foot level to see the whole situation. Go beyond yourself and ask, "How did this begin to happen? Sometimes we might find the root cause built into the culture of the organization. Is this type of behavior is tolerated here?
In the case of Enron when the CEO learned that two of the traders were stealing from the company he did nothing and then soon after said, 'keep making us money.' What they were stealing was minor compared to what they were making the company. He knew that if he took action, he would stop his revenue machine that he needed because it was his end goal. It also gave permission to the others that if they were that good at making money for the company they could steal from the company as well. It was the outcome they got, should not have been a surprise. This is the extreme case of the terrorist working for the company - and it was exaggerated by a lack of moral compass by the leadership. In the case you present, it is apparent that this behavior is contrary to what the leadership tolerates is searching for from a behavior.
Once you go up to the 50,000 foot level and see if the company has had complicity in the situation, then it is good to come down to 10,000 foot perspective and see if "you" have complicity in the situation. To be frank, and I hate doing this in a column where I can't ask qualifying questions, but it is hard to imagine that you did not allow this to happen. It is not about absolving the terrorist from his behavior because that is wrong, however, if you had stopped the behavior cold, this would never have happened. I say this because the solution, whatever one you choose, will need to involve your being mentored or coached into creating boundaries for your team. Without these boundaries you will be faced with this issue again.
The third part of our position investigation is to go to ground level – the situation itself. When we find ourselves in this type of situation with an employee we only have two choices, we can either fire or teach. If an employee makes a mistake, it is because we did not teach them correctly or because they are not capable to do the function. Ask three questions to determine what choice to make. The first, is the employee capable of learning? Secondly, does the organization or I have the time and resources available to train this employee? Lastly, is this employee motivated to learn and change? If you answer anyone of of these questions is NO, the decision is chosen, you need to let this person go. The decision is, as Donald Trump would say, You're Fired!
It is unclear from your description if the employee has the capacity to change behavior, so I will assume that he is rather good at what he does for your organization and likely has the ability to change. It is clear that for your number one producer you should have the resources and time to help him come into alignment with the company. The bigger issue is that of motivation. Often times a terrorist does not feel the threat of what can happen to them if they don't start falling in to line. They have become fat, and happy and arrogant! This arrogance is what blocks their ability to realize that they need to change. The company has reached a point where it can no longer tolerate this kind of behavior.
Unlike Donald's TV Drama we live in the real world, and just letting him go is not a great first choice given the company's dependence on his revenue.
In almost all other circumstances the move would surely be to fire, but because this employee mean so much to the organizations health as far as revenue.
The last part of understanding our position is to understand whose decision is it to make, and what needs to be done. If the consequences of your actions will compromise the strategic direction of the company, I would invite you to consider involving the senior team and that the responsibility is yours to deal with it, and the final decision may actually be the team's or the CEO's call, given its importance to the organization.
This is truly a strategic decision then, it is not simply letting one person go, it is letting many people go, if one presumes in a service firm, lower revenue means fewer employees needed to service the customers.
At this point I would coach you to have a conversation with your CEO and the rest of the strategic team and tell them the steps that you are considering and ask these strategic questions: At what point as an organization are we willing to take a principled stance on the issue over that of revenue? Are we clear what the outcome of this will be to our other employees? Will we need to do cost cutting to compensate for this move? What will the industry see from losing our most talented sales person? Will he go work for our competition? What impact will that have on your company? By working through these strategic issues as an organization and lifting this issue to its proper place the senior team - you will be aligning everyone to be part of the process and stop complaining about it.
By going through these questions the conclusion you may arrive at the end of this process is that you use a three pronged approach to dealing with this situation. Executing three plans simultaneously.
Plan "A" You will need to continue coaching the employee towards the behavior that is in alignment with the firm’s values, beliefs, and rules.
Plan "B", at the same time I would highly recommend moving the rest of the sales team to a higher level to loose your dependence on this terrorist, and operationalize Plan "C" and start the recruiting process for the possible if not probable replacement of the employee.
It is important that the others on the senior team and your sales team know that you are coaching this employee in these areas of behavior and that it is not sitting OK with you. But no more information than that - it is inappropriate to say more than that in a public setting. It will build your credibility as a leader and not allow one persons behavior sink the culture the company wants to build.
Are You A Victim Of Vagueness Or A Champion Of Clarity?
It is estimated that our brains receive information through our senses that result in some four billion neuron impulses per second. Of these four billion pieces of information we are only consciously aware of about 2,000. That’s only 0.00005%.
It’s happening to you right now. I bet, until I mention it now, that you were not aware of the feel of your clothes on your skin. Or, be aware of the noises in the background. Or, be aware of the object just inside of your peripheral vision. Until I mentioned them you were paying your full attention to something else.
If you had to be fully aware of all the information that you receive all of the time you probably would be so overwhelmed that you wouldn’t be able to function. The unwanted information is filtered out through a process of Deletion, Distortion and Generalisation. This filtering process is driven largely by our Beliefs of how things are at that time.
Whilst this can be hugely helpful in avoiding our brains from exploding it can lead us into making assumptions about given situations that might not serve us well; we can easily become victims of the vagueness that we accept as fact.
To make matters worse when we communicate with others we pass on our assumptions, with the additional assumption that the recipient makes the same assumptions. Our assumptions create gaps in our communication that we expect the other person to fill with the SAME understanding. All too often because of our assumptions we do not deliver what was expected.
Here are some examples of vagueness. What assumptions are you making when you interpret them?
“Go and increase morale in the team”
“Make sure that they fully appreciate our efforts”
“Spend more time on customer relations”
Being a Champion of Clarity
First off, to be a Champion of Clarity you have to recognise that communication is full of assumption. A Champion of Clarity recognises the pitfalls of assumption both as a speaker and as a listener.
As a listener they are only too aware of the following phrase:
“The meaning of your communication is the response that you get”
As such a Champion of Clarity takes responsibility for ensuring that their communication is fully understood.
As a listener they recognise that they often interact with Victims of Vagueness and they take steps to avoid relegation from a Champion of Clarity by ensuring that they fully understand the intention of the communication behind the words that they hear.
Good ways of ensuring understanding is getting sensory cues that provide the evidence of the successful future desired outcome.
In response to the vague statements above a Champion of Clarity would ask something like:
“And when I have increased morale in the team, what will let you know that it has been done well?”
“What is it that will let them know that we put in effort in a way that should be recognised?”
“And when we are spending more time on customer relations, what will you see and hear?”
It’s happening to you right now. I bet, until I mention it now, that you were not aware of the feel of your clothes on your skin. Or, be aware of the noises in the background. Or, be aware of the object just inside of your peripheral vision. Until I mentioned them you were paying your full attention to something else.
If you had to be fully aware of all the information that you receive all of the time you probably would be so overwhelmed that you wouldn’t be able to function. The unwanted information is filtered out through a process of Deletion, Distortion and Generalisation. This filtering process is driven largely by our Beliefs of how things are at that time.
Whilst this can be hugely helpful in avoiding our brains from exploding it can lead us into making assumptions about given situations that might not serve us well; we can easily become victims of the vagueness that we accept as fact.
To make matters worse when we communicate with others we pass on our assumptions, with the additional assumption that the recipient makes the same assumptions. Our assumptions create gaps in our communication that we expect the other person to fill with the SAME understanding. All too often because of our assumptions we do not deliver what was expected.
Here are some examples of vagueness. What assumptions are you making when you interpret them?
“Go and increase morale in the team”
“Make sure that they fully appreciate our efforts”
“Spend more time on customer relations”
Being a Champion of Clarity
First off, to be a Champion of Clarity you have to recognise that communication is full of assumption. A Champion of Clarity recognises the pitfalls of assumption both as a speaker and as a listener.
As a listener they are only too aware of the following phrase:
“The meaning of your communication is the response that you get”
As such a Champion of Clarity takes responsibility for ensuring that their communication is fully understood.
As a listener they recognise that they often interact with Victims of Vagueness and they take steps to avoid relegation from a Champion of Clarity by ensuring that they fully understand the intention of the communication behind the words that they hear.
Good ways of ensuring understanding is getting sensory cues that provide the evidence of the successful future desired outcome.
In response to the vague statements above a Champion of Clarity would ask something like:
“And when I have increased morale in the team, what will let you know that it has been done well?”
“What is it that will let them know that we put in effort in a way that should be recognised?”
“And when we are spending more time on customer relations, what will you see and hear?”
A Leader Should Be Willing To Take Responsibilities
Who would forget the ever-famous line of Peter Parker’s grandfather, “With great power comes great responsibility.” The society expects Spiderman, a comic book, TV, and movie superhero, to be responsible for saving his town, or even the world, in some instances, from evil because he has super powers.
From all the episodes he appeared in, he never let us down. With the power he possesses, he makes sure to be responsible in using it for the good of the people around him.
Leadership is not at all different from being superheroes. Yes, you may not have super powers like Superman and Spiderman, but you have the authority to lead other people towards success. This is so much greater and stronger since it is a power that can be used by real people in this real world.
Hence, being a leader requires great sense of responsibility, the second quality a successful leader should attain.
The power to lead your people towards aiming your vision comes with responsibilities like making sure they are on the right direction, being aware of each and everyone’s tasks and mistakes, and putting them back on the right track when they get lost.
Who said it is easy to be a leader? Well, it is not…It comes with tons of responsibilities. True leaders are willing to accept them all.
There are instances where sometimes it makes us feel better to blame somebody or something else when something goes wrong in a task. However, this should not be practiced, especially by a good leader!
A leader should take full responsibility of a task - not just before he accepts to take it, but also after it has been accomplished. As much as he is responsible for his team’s success, he should also be responsible for any failure. He represents the whole team so whatever happens to it, he is the one responsible.
Making excuses and blaming something or someone else for failed jobs is not a quality of a good leader. What he should do, instead, is to accept the fact that something went wrong with the organization, even if it is not his fault. It is normal to make mistakes. In fact, mistakes are opportunities to learn something better. As a leader, he must ensure that the team members learn from these mistakes and that these errors will not be repeated next time.
You may not have full control over other people and are not expected to have full control over their actions, but you have full control of your own reactions. Knowing what to do over unexpected and unpredictable situations will make you responsible, hence giving you the feeling of power.
From all the episodes he appeared in, he never let us down. With the power he possesses, he makes sure to be responsible in using it for the good of the people around him.
Leadership is not at all different from being superheroes. Yes, you may not have super powers like Superman and Spiderman, but you have the authority to lead other people towards success. This is so much greater and stronger since it is a power that can be used by real people in this real world.
Hence, being a leader requires great sense of responsibility, the second quality a successful leader should attain.
The power to lead your people towards aiming your vision comes with responsibilities like making sure they are on the right direction, being aware of each and everyone’s tasks and mistakes, and putting them back on the right track when they get lost.
Who said it is easy to be a leader? Well, it is not…It comes with tons of responsibilities. True leaders are willing to accept them all.
There are instances where sometimes it makes us feel better to blame somebody or something else when something goes wrong in a task. However, this should not be practiced, especially by a good leader!
A leader should take full responsibility of a task - not just before he accepts to take it, but also after it has been accomplished. As much as he is responsible for his team’s success, he should also be responsible for any failure. He represents the whole team so whatever happens to it, he is the one responsible.
Making excuses and blaming something or someone else for failed jobs is not a quality of a good leader. What he should do, instead, is to accept the fact that something went wrong with the organization, even if it is not his fault. It is normal to make mistakes. In fact, mistakes are opportunities to learn something better. As a leader, he must ensure that the team members learn from these mistakes and that these errors will not be repeated next time.
You may not have full control over other people and are not expected to have full control over their actions, but you have full control of your own reactions. Knowing what to do over unexpected and unpredictable situations will make you responsible, hence giving you the feeling of power.
Leadership Skill / Act On Some Of The Facts
Making any decision without having all of the information and facts beforehand can be very tough. I spoke with a young woman recently and she told me that some of her professors had changed the rules on her in the administration of her classes. The syllabuses of a couple of her classes had been altered, which switched exam dates. She was also notified of these changes after the semester’s grace period. The grace period in which she could get her tuition money back after dropping a course had passed. Because of the changes, she would have two to three exams on one day.
I agreed to her that it was not a fair thing for them to do and that she wasn’t given all of the facts in order to make an adequate decision. This young woman had to make a decision to take the courses the way they had been altered or to drop the courses, forfeit her tuition money and delay another semester until graduation.
It was interesting because I was about the same age as this young woman when one of my undergraduate professors told me that you are not going to have 100% of the facts needed to make a decision in the real world. He told the class that if we’re lucky, we might have 50% of the facts in order to make a decision. I had told this young woman about what my marketing professor had said and she thanked me for this piece of advice.
Months later, I had thought about one of the most drastic decisions anyone has had to make in the 20th Century without having all of the facts before them. Harry Truman became president of the United States in April, 1945 after Franklin Roosevelt died. Roosevelt never informed Truman about the Manhattan Project. Suddenly, Truman had access to three atomic bombs and the authority to use them in World War II against the Japanese. And you think that making some decisions can be tough? Truman had the fate of history in his hands while pondering what to do.
The point is that Truman, like many other decision-makers, was faced with very limited information and had to make a decision and follow-through quickly. At some points in our lives, this happens to us all. But even if you do not decide to do something, your indecision is your decision. Not to decide is to decide.
So, how do you make a decision when you do not have all the facts? Follow this process:
1. Review the facts that you do have. Truman had access to three atomic bombs. Each bomb had enough power to destroy an entire city.
2. Analyze your facts. Truman witnessed the testing of one of the atomic bombs in the desert and was made more aware of the actual intensity of the bomb.
3. Analyze how your facts will affect your future decisions. Truman was given an estimate about the number of American soldiers that might perish in another major battle with Japan. Truman’s option was that the atomic bomb could be used in lieu of attacking a Japanese city and would avoid excessive American casualties.
4. Take action. Truman ordered that the remaining two atomic bombs be used against the Japanese on Hiroshima and Nagasaki. Using both bombs in battle ultimately ended World War II quicker and avoided additional American casualties.
Great decision-makers, like Truman, act when necessary and take full responsibility for their actions. Although the outcome may or may not have been what Truman had planned, a decision was carried out. If Truman did not make a decision, the war would have lingered and more American lives would have been lost. Although the decision may not have been a popular decision at the time, Truman knew it had to be made.
None of us have crystal balls and have access to future information and events. Truman was no different. Although we don’t know the exact outcome of a decision, we can take conscious action and make a decision. If we don’t decide, someone or something will decide for us. We decide by decision or indecision. Which one will you choose?
I agreed to her that it was not a fair thing for them to do and that she wasn’t given all of the facts in order to make an adequate decision. This young woman had to make a decision to take the courses the way they had been altered or to drop the courses, forfeit her tuition money and delay another semester until graduation.
It was interesting because I was about the same age as this young woman when one of my undergraduate professors told me that you are not going to have 100% of the facts needed to make a decision in the real world. He told the class that if we’re lucky, we might have 50% of the facts in order to make a decision. I had told this young woman about what my marketing professor had said and she thanked me for this piece of advice.
Months later, I had thought about one of the most drastic decisions anyone has had to make in the 20th Century without having all of the facts before them. Harry Truman became president of the United States in April, 1945 after Franklin Roosevelt died. Roosevelt never informed Truman about the Manhattan Project. Suddenly, Truman had access to three atomic bombs and the authority to use them in World War II against the Japanese. And you think that making some decisions can be tough? Truman had the fate of history in his hands while pondering what to do.
The point is that Truman, like many other decision-makers, was faced with very limited information and had to make a decision and follow-through quickly. At some points in our lives, this happens to us all. But even if you do not decide to do something, your indecision is your decision. Not to decide is to decide.
So, how do you make a decision when you do not have all the facts? Follow this process:
1. Review the facts that you do have. Truman had access to three atomic bombs. Each bomb had enough power to destroy an entire city.
2. Analyze your facts. Truman witnessed the testing of one of the atomic bombs in the desert and was made more aware of the actual intensity of the bomb.
3. Analyze how your facts will affect your future decisions. Truman was given an estimate about the number of American soldiers that might perish in another major battle with Japan. Truman’s option was that the atomic bomb could be used in lieu of attacking a Japanese city and would avoid excessive American casualties.
4. Take action. Truman ordered that the remaining two atomic bombs be used against the Japanese on Hiroshima and Nagasaki. Using both bombs in battle ultimately ended World War II quicker and avoided additional American casualties.
Great decision-makers, like Truman, act when necessary and take full responsibility for their actions. Although the outcome may or may not have been what Truman had planned, a decision was carried out. If Truman did not make a decision, the war would have lingered and more American lives would have been lost. Although the decision may not have been a popular decision at the time, Truman knew it had to be made.
None of us have crystal balls and have access to future information and events. Truman was no different. Although we don’t know the exact outcome of a decision, we can take conscious action and make a decision. If we don’t decide, someone or something will decide for us. We decide by decision or indecision. Which one will you choose?
Abe Lincoln Was An Extraordinary Leader
Perhaps noted as one of the greatest United States presidents of all time, Abraham Lincoln’s early life may not have reflected his potential greatness. He failed in business. He lost election to the state legislature, Speaker of the House, nomination for Congress, appointment of land officer, U.S. Senate twice and nomination for Vice President. After those eight major failures, Lincoln was elected President of the United States. How many of us would have kept going like Lincoln did?
Many problems that we think of today pale in comparison to what happened in the late 1850’s and middle 1860’s. Lincoln dealt with eleven southern states that had seceded from the Union. Eleven states formed the Confederate States of America during his presidency.
Americans may think that there are divisions among our country today. There was an enormous division during the Civil War era. Americans literally died on both sides of the war: North and South.
There were several key challenges that Lincoln faced as U.S. President:
1. Lincoln was president during the American Civil War, which lasted four years
About five weeks after Lincoln was inaugurated as the 16th United States President, the American Civil War began. Lincoln was president when the country was literally falling apart.
Division may exist between families. Unfortunately, some family members may go years without talking to one another. Are problems within families really that terrible compared to the unrest during the Civil War? Some families were divided so much by the war that one son may have fought for the North while another son of the same family fought for the South.
2. The most American casualties happened during the Lincoln Administration
600,000 to 700,000 Americans died in the Civil War. The American Civil War casualties exceed the United States’ losses in all of its other wars from The American Revolution to the present.
Do any of us think that we have such an enormous responsibility? Lincoln had an insurmountable responsibility of having the most American casualties during his term as president. More Americans died from war during Lincoln’s presidency than all of the other American presidents combined.
3. Lincoln suffered from Depression
Lincoln, who lived in the nineteenth century, did not have access to antidepressants, such as Prozac, to take as prescription medication nor could he go to a drug store and purchase St. John’s Wort over the counter.
Lincoln never had the luxury of having access to modern treatments. Lincoln’s job was to deal with a country that was divided by war. At times, your problems may seem as monumental as Lincoln’s struggles, mainly because you are the one who is currently enduring a particular problem. All of us have common and unique problems. Can you imagine if you weren’t so lucky and had limited access to treatments like Lincoln? Fortunately, we do have the luxury of modern medicine.
4. Lincoln was assassinated
The North, The Union, defeated the South, The Confederacy. The South surrendered to the North on April 9th, 1865. Lincoln was assassinated five days after the Civil War ended and died the morning after he was shot.
Do you think you feel unappreciated by the work you’ve done? Lincoln united his country as president, issued the Emancipation Proclamation to end slavery, inspired numerous people while suffering from depression, was one of the most kindest and good-hearted presidents our nation has ever had and what was the thanks that he got? He was killed.
Numerous times, Lincoln was a leader. He kept America together so we could still be called “The United States of America.” He led by example. In his second inaugural address, Lincoln said that he wanted “malice toward none” and he wanted “to bind up the nation’s wounds.” Unfortunately, Lincoln never got to see any of his efforts and results implemented. The United States owes Lincoln a huge debt of gratitude.
Like Lincoln, every one of us has overcome problems and has achieved greatness in our own way. You may not remember some obstacles that you overcame, such as when you learned to walk or talk. There are challenges you overcame that you probably do remember very well, such as finishing a project, winning a race, graduating from school or establishing a career. Every one of you has a potential for greatness like Abe Lincoln. It is up to you to find the greatness within yourself.
Many problems that we think of today pale in comparison to what happened in the late 1850’s and middle 1860’s. Lincoln dealt with eleven southern states that had seceded from the Union. Eleven states formed the Confederate States of America during his presidency.
Americans may think that there are divisions among our country today. There was an enormous division during the Civil War era. Americans literally died on both sides of the war: North and South.
There were several key challenges that Lincoln faced as U.S. President:
1. Lincoln was president during the American Civil War, which lasted four years
About five weeks after Lincoln was inaugurated as the 16th United States President, the American Civil War began. Lincoln was president when the country was literally falling apart.
Division may exist between families. Unfortunately, some family members may go years without talking to one another. Are problems within families really that terrible compared to the unrest during the Civil War? Some families were divided so much by the war that one son may have fought for the North while another son of the same family fought for the South.
2. The most American casualties happened during the Lincoln Administration
600,000 to 700,000 Americans died in the Civil War. The American Civil War casualties exceed the United States’ losses in all of its other wars from The American Revolution to the present.
Do any of us think that we have such an enormous responsibility? Lincoln had an insurmountable responsibility of having the most American casualties during his term as president. More Americans died from war during Lincoln’s presidency than all of the other American presidents combined.
3. Lincoln suffered from Depression
Lincoln, who lived in the nineteenth century, did not have access to antidepressants, such as Prozac, to take as prescription medication nor could he go to a drug store and purchase St. John’s Wort over the counter.
Lincoln never had the luxury of having access to modern treatments. Lincoln’s job was to deal with a country that was divided by war. At times, your problems may seem as monumental as Lincoln’s struggles, mainly because you are the one who is currently enduring a particular problem. All of us have common and unique problems. Can you imagine if you weren’t so lucky and had limited access to treatments like Lincoln? Fortunately, we do have the luxury of modern medicine.
4. Lincoln was assassinated
The North, The Union, defeated the South, The Confederacy. The South surrendered to the North on April 9th, 1865. Lincoln was assassinated five days after the Civil War ended and died the morning after he was shot.
Do you think you feel unappreciated by the work you’ve done? Lincoln united his country as president, issued the Emancipation Proclamation to end slavery, inspired numerous people while suffering from depression, was one of the most kindest and good-hearted presidents our nation has ever had and what was the thanks that he got? He was killed.
Numerous times, Lincoln was a leader. He kept America together so we could still be called “The United States of America.” He led by example. In his second inaugural address, Lincoln said that he wanted “malice toward none” and he wanted “to bind up the nation’s wounds.” Unfortunately, Lincoln never got to see any of his efforts and results implemented. The United States owes Lincoln a huge debt of gratitude.
Like Lincoln, every one of us has overcome problems and has achieved greatness in our own way. You may not remember some obstacles that you overcame, such as when you learned to walk or talk. There are challenges you overcame that you probably do remember very well, such as finishing a project, winning a race, graduating from school or establishing a career. Every one of you has a potential for greatness like Abe Lincoln. It is up to you to find the greatness within yourself.
A Good Leader Knows The Team’s Colours
Leadership can be a very challenging task. As leaders we don’t always get to choose who is on our team. In fact very often a leader inherits a team, of which most of the members have been there far longer than the leader, and may even know more about the work than the leader. Whatever the situation, one of the responsibilities of a leader is to motivate the team to all work together towards the common goal. This can be a daunting challenge. So often the team is comprised of very diverse members, each with their own strengths, weaknesses, and work styles. The team dynamics are also often complicated by internal disagreements and personal conflicts. The leader, not only has work with this group of people, but also needs to achieve the results expected by their superiors.
Leaders can greatly benefit by being able to identify the types of personality characteristics of team members. By understanding the basic personality types, the leader can use individual strengths of members for the good of the team, as well as assign tasks that individual team member’s naturally excel in. A leader can also learn to communicate in a way that is motivating, by taking into account the needs, values and working preferences of different team members.
A good leader will see the greatest results by working and utilizing the strengths and working style characteristics of the personalities on the team. By correctly positioning the individual member strengths and compensating for weaknesses, the leader can bring the team into a productive balance and harmony.
A brief overview of the different values and working styles of the four main personality types demonstrates the importance of this knowledge being part of the successful leadership toolbox. The four types of personality will be described using the colours Gold, Blue, Green and Orange.
The strong Gold employee takes work and responsibility very seriously. Gold personalities want to contribute, be part of the team, and to be successful and productive. They respond well to recognition, rewards and incentives. However Gold team members need well defined responsibilities and structure, firm expectations and timelines as well as being reassured from authority that they are on the right track.
The strong Blue personality needs an open, social atmosphere to be able work well. Relationships are very important for them, and they need the freedom to be able to nurture relationships with coworkers, customers and employers.. Conflict and intense competition are painful for a strong Blue, but they will thrive in a positive, creative, service orientated atmosphere.
A strong Green personality is more noted for expertise rather than people skills. They are excellent working with facts, data, research and analytical projects. Greens shine in their ability for designing, understanding complex systems and strategy. Facts are of utmost importance for the Green, but they have a weakness for routine follow through and are somewhat insensitive in social interactions.
Orange team members are noticeable by their energy, skill and creativity. A key factor for an Orange is the freedom to be able to use their skills and abilities. If there is too much structure, or their boss is very authoritarian, the orange personality feels blocked and does not function well. Orange personalities like people and work well in a spirit of teamwork, competition and camaraderie. They are action orientated, though and become impatient with prolonged talking and detailed administrative tasks.
A leader, by knowing the colours of his team, can use this knowledge to blend the team members into a unified, well coordinated picture poised for success. By facilitating each team member to function in their areas of natural strength and motivating them by communicating in a way that inspires harmony and team work, the leader is well on the way to achieving extraordinary results.
Leaders can greatly benefit by being able to identify the types of personality characteristics of team members. By understanding the basic personality types, the leader can use individual strengths of members for the good of the team, as well as assign tasks that individual team member’s naturally excel in. A leader can also learn to communicate in a way that is motivating, by taking into account the needs, values and working preferences of different team members.
A good leader will see the greatest results by working and utilizing the strengths and working style characteristics of the personalities on the team. By correctly positioning the individual member strengths and compensating for weaknesses, the leader can bring the team into a productive balance and harmony.
A brief overview of the different values and working styles of the four main personality types demonstrates the importance of this knowledge being part of the successful leadership toolbox. The four types of personality will be described using the colours Gold, Blue, Green and Orange.
The strong Gold employee takes work and responsibility very seriously. Gold personalities want to contribute, be part of the team, and to be successful and productive. They respond well to recognition, rewards and incentives. However Gold team members need well defined responsibilities and structure, firm expectations and timelines as well as being reassured from authority that they are on the right track.
The strong Blue personality needs an open, social atmosphere to be able work well. Relationships are very important for them, and they need the freedom to be able to nurture relationships with coworkers, customers and employers.. Conflict and intense competition are painful for a strong Blue, but they will thrive in a positive, creative, service orientated atmosphere.
A strong Green personality is more noted for expertise rather than people skills. They are excellent working with facts, data, research and analytical projects. Greens shine in their ability for designing, understanding complex systems and strategy. Facts are of utmost importance for the Green, but they have a weakness for routine follow through and are somewhat insensitive in social interactions.
Orange team members are noticeable by their energy, skill and creativity. A key factor for an Orange is the freedom to be able to use their skills and abilities. If there is too much structure, or their boss is very authoritarian, the orange personality feels blocked and does not function well. Orange personalities like people and work well in a spirit of teamwork, competition and camaraderie. They are action orientated, though and become impatient with prolonged talking and detailed administrative tasks.
A leader, by knowing the colours of his team, can use this knowledge to blend the team members into a unified, well coordinated picture poised for success. By facilitating each team member to function in their areas of natural strength and motivating them by communicating in a way that inspires harmony and team work, the leader is well on the way to achieving extraordinary results.
Are You a Leader or a Slacker?
Do you claim to be a Leader in your business or your field of expertise?
I have noticed that many people claim to be Leaders, but I consider them Slackers instead. A Slacker is someone that basically likes to give instruction or direction, but takes no action on advancing themselves or their business.
Does this describe you, your up-line or someone else on your
Mastermind Team? Here are some clues that might help you out.
Leader: Praises his/her team and offers encouragement
Slacker: Quick to find fault and slow to give praise
Leader: Holds himself/herself to a higher standard that his/her team
Slacker: Has a high level of expectation for his/her team but doesn’t hold
himself/herself to that same standard
Leader: Leads by example and is a role model for his/her team
Slacker: Blends in with crowd and never steps up to take a leadership role
Leader: Has deep rooted belief in his/her business and leads new teammates
through the growth process (learning the business and facing obstacles)
Slacker: Convinces a person to join his/her team then pawns them off on someone
else or simply pushes them to the side (Referred to as “sign and drop”)
Which of these characteristics, best describes you and your teammates? Be honest with yourself.
Just remember, that a leader must lead and nourish others through the growth process. If he/she loses integrity and fails to take action, then this same failure mindset will ripple down to his/her teammates. A team will duplicate their leader and their leader’s actions.
Let me ask you one last time…Are you a Leader or a Slacker?
Find Your Why & Fly,
John Di Lemme
www.FindYourWhy.com
I have noticed that many people claim to be Leaders, but I consider them Slackers instead. A Slacker is someone that basically likes to give instruction or direction, but takes no action on advancing themselves or their business.
Does this describe you, your up-line or someone else on your
Mastermind Team? Here are some clues that might help you out.
Leader: Praises his/her team and offers encouragement
Slacker: Quick to find fault and slow to give praise
Leader: Holds himself/herself to a higher standard that his/her team
Slacker: Has a high level of expectation for his/her team but doesn’t hold
himself/herself to that same standard
Leader: Leads by example and is a role model for his/her team
Slacker: Blends in with crowd and never steps up to take a leadership role
Leader: Has deep rooted belief in his/her business and leads new teammates
through the growth process (learning the business and facing obstacles)
Slacker: Convinces a person to join his/her team then pawns them off on someone
else or simply pushes them to the side (Referred to as “sign and drop”)
Which of these characteristics, best describes you and your teammates? Be honest with yourself.
Just remember, that a leader must lead and nourish others through the growth process. If he/she loses integrity and fails to take action, then this same failure mindset will ripple down to his/her teammates. A team will duplicate their leader and their leader’s actions.
Let me ask you one last time…Are you a Leader or a Slacker?
Find Your Why & Fly,
John Di Lemme
www.FindYourWhy.com
A Fantastic Award For Good Leadership Programs
The best place to turn to learn more about leadership.
We want to grab your attention to this article on leadership. It not only is interesting, but also has loads about leadership.
Why do organizations come together every year at the 2005 Excellence Fair held by the Professional Association for Computer Training?
You may be filled with astonishment with the amount of information we have compile here on leadership. that was our intention, to astonish you.
It is because something worked well for an organization and valuable information needs to be shared. This year at the 2005 Excellence Fair it was Cargill, the international food provider (located in over 59 countries), that was recognized for their Transition into Leadership curriculum that helps employees transition into leadership roles.
So, what is it about Cargill’s leadership curriculum that has led to such great success? It began when Cargill recognized that great team members also make great leaders. But, the insights, skills, and vision needed to be an effective leader must be developed, practiced, and learned over time.
As such, the focus of Cargill’s leadership development program is to provide new and aspiring leaders with the skills required to confront the challenges and opportunities that a leadership role entails. In the program, aspiring and new leaders learn how to guide, empower, and assist the efforts of others towards greater success. These newly developed leaders are instructed on how to lead people, make a difference in their work, and fulfill leadership expectations.
So how is this leadership development program different from all of the others? This program provides new leaders with the key tools for leading effectively, while at the same time making the program specific to the development needs of each attendee. Most programs on the market do not focus on the transformation process aspiring leaders must go through to maximize their effectiveness.
The Transition into Leadership curriculum was designed to:
Introduce the best ideas and practices in leadership today
Identify the significant differences between leadership and management
Determine the participants own leadership strengths and areas for improvement
Develop and practice sound leadership skills and abilities
Learn “best practices” through close affiliation with other Cargill leaders
It was our decision to write so much on leadership after finding out that there is still so much to learn on leadership.
Communicate effectively and reinforce, mission, goals, and vision
Take accountability for business results and team member development
Embrace change and challenge the comfort zone of team members
Looking for something logical on leadership, we stumbled on the information provided here. Look out for anything illogical here.
Cargill’s leadership development program places great importance on their employees and know that they are the key part of a successful future. As a result they seek the best programs in order to create development opportunities for their employees and leaders around the world.
Cargill selected CMOE to partner with them in the development and implementation of the Transition into Leadership program. At the Center for Management and Organization Effectiveness we have been helping Cargill to create, develop and implement their Transition into Leadership program and fulfill a variety of training needs.
Giving a word of appreciation or gratitude to this piece of writing on leadership would be enough encouragement to us to continue producing such informative articles on leadership.
We want to grab your attention to this article on leadership. It not only is interesting, but also has loads about leadership.
Why do organizations come together every year at the 2005 Excellence Fair held by the Professional Association for Computer Training?
You may be filled with astonishment with the amount of information we have compile here on leadership. that was our intention, to astonish you.
It is because something worked well for an organization and valuable information needs to be shared. This year at the 2005 Excellence Fair it was Cargill, the international food provider (located in over 59 countries), that was recognized for their Transition into Leadership curriculum that helps employees transition into leadership roles.
So, what is it about Cargill’s leadership curriculum that has led to such great success? It began when Cargill recognized that great team members also make great leaders. But, the insights, skills, and vision needed to be an effective leader must be developed, practiced, and learned over time.
As such, the focus of Cargill’s leadership development program is to provide new and aspiring leaders with the skills required to confront the challenges and opportunities that a leadership role entails. In the program, aspiring and new leaders learn how to guide, empower, and assist the efforts of others towards greater success. These newly developed leaders are instructed on how to lead people, make a difference in their work, and fulfill leadership expectations.
So how is this leadership development program different from all of the others? This program provides new leaders with the key tools for leading effectively, while at the same time making the program specific to the development needs of each attendee. Most programs on the market do not focus on the transformation process aspiring leaders must go through to maximize their effectiveness.
The Transition into Leadership curriculum was designed to:
Introduce the best ideas and practices in leadership today
Identify the significant differences between leadership and management
Determine the participants own leadership strengths and areas for improvement
Develop and practice sound leadership skills and abilities
Learn “best practices” through close affiliation with other Cargill leaders
It was our decision to write so much on leadership after finding out that there is still so much to learn on leadership.
Communicate effectively and reinforce, mission, goals, and vision
Take accountability for business results and team member development
Embrace change and challenge the comfort zone of team members
Looking for something logical on leadership, we stumbled on the information provided here. Look out for anything illogical here.
Cargill’s leadership development program places great importance on their employees and know that they are the key part of a successful future. As a result they seek the best programs in order to create development opportunities for their employees and leaders around the world.
Cargill selected CMOE to partner with them in the development and implementation of the Transition into Leadership program. At the Center for Management and Organization Effectiveness we have been helping Cargill to create, develop and implement their Transition into Leadership program and fulfill a variety of training needs.
Giving a word of appreciation or gratitude to this piece of writing on leadership would be enough encouragement to us to continue producing such informative articles on leadership.
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